Returns & Refunds

We hope that You will be delighted with Your order. However, if for any reason You are not completely satisfied We are happy to offer a refund or replacement on all goods returned to Us within 7 working days of receipt, provided the goods are in a saleable condition, and in their original, undamaged packaging.

You should check to see that all items listed on the despatch note match those contained in Your package when You receive it. If they do not please notify Us immediately by calling Codelocks on +44 (0) 1635 239645 or email sales@codelocks.co.uk

Please note – We always advise to contact Us if You are unsure of what lock to buy.
Either call: + 44 (0) 1635 239645 or email: sales@codelocks.co.uk

Returns Procedure:

Mechanical Locks
Codelocks offer a lifetime guarantee on all Mechanical Locks.

Electronic Locks
Codelocks offer a 2 year guarantee on all Electronic Locks.

Faults caused by misuse, abuse and or poor fitting are not covered by the guarantees.

In the first instance we would advise customers to call our Freephone Helpline – 0800 393405 or email sales@codelocks.co.uk, as most technical / fitting issues can be resolved this way.

Products will need to be returned to Codelocks Ltd for assessment by Our technical staff.

Should the fault with the returned product be due to a manufacturing fault then it will be repaired, serviced or replaced FOC. A service / repair note will be sent back with the product.

Receiving a Refund
Refunds can only be requested by the Purchaser and will be made by the original payment method within 30 days of the original order date. Our Service Department will need to receive the goods first in a saleable condition and in its original, undamaged packaging.