CL0460 Troubleshooting Guide

Problem	Probable Cause	Action
The outside handle retracts the latch when lifted and not pushed down.	The wrong spindle has been used.	Refer to the installation instructions. Remove the lock from the door and use the correct coloured spindle to suit your door handing.
The latch bolt does not move smoothly in and out.	The lock is installed incorrectly.	Check that the lock is square on the door and positioned accurately over the latch. Check that the latch is positioned horizontally and parallel to the door surfaces.
The inside lever handle does not return to the horizontal position	The lever return spring is broken.	Call the Helpline for a replacement spring, free of charge.
The outside lever handle does not return to the horizontal position.	Either the lever return spring is broken or the code chamber is jammed.	Call the Helpline for guidance.
The latch does not engage and so the door remains unlocked after use.	The latch is not entering the strike.	Your door or frame may have warped since the lock was installed. Check that the latchbolt is lined up with the strike aperture and adjust the position of the strike as necessary. Make sure the deadlocking plunger cannot enter the strike aperture alongside the latchbolt when the door is closed.

Helpline - Locks Service and Spares:
Freephone 0800 393405

For free spares and chargeable spares please go here - Spares
For further technical held and to submit a query please go here - Technical Support for Locks