CL200 Troubleshooting Guide

Problem	Probable Cause	Action
On latch locks only. The outside knob and inside handle retract the latch when turned towards the door frame.	The spindle is positioned at the wrong angle.	Refer to the code change instructions. Remove the lock from the door and reposition the spindle as shown in the instructions. On hold open locks ensure that the blue handing screw on the lever handle plate is in the correct hole.
The knob will not turn after entering the original code.	The code does not match the code card.	Remove the lock from the door, turn the lock case upside down and check that the red tumblers correspond with the code on the card. N.B. The C tumbler is not coloured – but MUST start every code.
The knob will not turn after entering a newly changed code.	One or more of the code tumblers are the wring way round.	Re-read the code change instructions and check that the square notches on the tumblers face to the outside edge of the lock with the coloured tips on top.
The latch bolt does not move smoothly in and out.	The lock is installed incorrectly.	Check that the lock is square on the door and positioned accurately over the latch. Check that the latch is positioned horizontally and parallel to the door surfaces.
The inside and outside knobs do not return easily to the centre position after use.	The spindle is too long for the door thickness.	The spindle must not project more than 30mm into the inside handle. If it does then it will be trapped between the front and back handles and prevent them moving easily. The spindle must be shortened.
The inside handle does not retract the latch.	The spindle is too short for the door thickness.	The spindle must project from the inside face of the door by at least 8mm so as to engage the handle. The spindle may have been cut too short during installation. Call the helpline to obtain a longer spindle.
The inside lever handle does not return to the upright position	The lever return spring is broken.	Call the Helpline for a replacement spring, free of charge.
The latch does not engage and so the door remains unlocked after use.	The latch is not entering the strike.	Your door or frame may have warped since the lock was installed. Check that the latchbolt is lined up with the strike aperture and adjust the position of the strike as necessary. Make sure the deadlocking plunger cannot enter the strike aperture alongside the latchbolt when the door is closed.

Helpline - Locks Service and Spares:
Freephone 0800 393405

Alternatively please go to the Spares or Technical Support for Locks pages