CL500 Troubleshooting Guide

Problem	Probable Cause	Action
On latch locks only. The outside knob and inside handle retract the latch when turned towards the door frame.	The spindle is positioned at the wrong angle.	Refer to the installation instructions. Remove the lock from the door and use the correct coloured spindle to suit your door handing.
The latch bolt does not move smoothly in and out.	The lock is installed incorrectly.	Check that the lock is square on the door and positioned accurately over the latch. Check that the latch is positioned horizontally and parallel to the door surfaces.
The inside lever handle does not return to the horizontal position	The lever return spring is broken.	Call the Helpline for a replacement spring, free of charge or go to the spares page and order free parts.
The outside lever handle does not return to the horizontal position.	Either the lever return spring is broken or the code chamber is jammed.	Call the Helpline for guidance.
The latch does not engage and so the door remains unlocked after use.	The latch is not entering the strike.	Your door or frame may have warped since the lock was installed. Check that the latchbolt is lined up with the strike aperture and adjust the position of the strike as necessary. Make sure the deadlocking plunger cannot enter the strike aperture alongside the latchbolt when the door is closed.
CL505 CL515 CL525 Locks: Lock opens without entering the code.	Lock is in free passage mode.	Turn slot in bottom left hand button back to vertical and press down the handle. Lock should now be re-set to code required.

Helpline - Locks Service and Spares:
Freephone 0800 393405

For free spares and chargeable spares please go here - Spares
For further technical held and to submit a query please go here - Technical Support for Locks