Frequently Asked Questions

• When will I receive my order?
• What is a 'back-to-back' door lock?
• What is a PVD finish?
• Can I get spares for my door locks?
• What is a backset?

Q. When will I receive my order?

A. All Codelock orders will be despatched on the day of order via a traceable service. If the order is placed before 3.30pm delivery will be the next working day (UK). For international orders despatch will be on same day as order but delivery will be dependant on despatch service selected.

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Q. What is a 'back-to-back' door lock?

A. Most digital door locks have a keypad on one side and a knob or lever on the opposite side. A 'back-to-back lock' is a lock that has a keypad on the inside and the outside of the door. With back-to-back locks code will need to be entered from the inside or the outside to open the door.

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Q. What is a PVD finish?

A. Physical vapour deposition (PVD) is fundamentally a vaporisation coating technique which is applied to a number of our door locks. It involves the transfer of material on an atomic level. It is an alternative process to electroplating.

PVD coatings are deposited for numerous reasons. Some of the main ones are:

• Improved hardness and wear resistance
• Reduced friction
• Improved oxidation resistance

As mentioned previously, PVD coatings are generally used to improve hardness, wear resistance and oxidation resistance. Thus, such coatings are used in a wide range of applications including Codelocks Ltd products such as:

• Aerospace
• Automotive
• Surgical/Medical
• Dies and moulds for all manner of material processing
• Cutting tools
• Fire arms

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Q. Can I get spares for my door locks?

A. Yes, spare parts are available for all door locks. Please call our freephone helpline 0800 393 405 for details and pricing.

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Q. What is a backset?

A. A backset describes the distance from the faceplate of the lock or latch to the centre of the spindle that passes through the latch or lock. Please note it is NOT the length of the latch or lock.

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