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Champneys Case Study

Monday, 25 February 2013  |  Admin

Champneys Health Spa Resorts go keyless with KitLock to secure their changing room lockers and improve guest satisfacion.

Before using KitLock, Champneys guests had to secure their changing room locker key to their wrists using a key chain. As many guests wear a robe to relax in whilst waiting for treatments and, as the key chain was awkward to wear on the wrist all day, very often guests would leave their key chains in their robe pockets and many of them ended up getting lost.

A more secure option

“The locker lock solution is more professional and, from a guest perspective, the lockers are now far more secure as keys are not left lying around in robe pockets,” said Alex. “It’s a smarter way to control the lockers and, to a certain extent, it takes the duty of care away from us, as the guests are responsible for using the lockers and selecting their own codes. And they look good too.”

Champneys has placed instructions on the back of every locker door so that guests can operate the new keypad locks correctly. Members of the fitness team are able to open all the lockers at the end of each day, just to check that property is not left inside overnight and so that lockers free for use again in the morning.