Returns & Repairs
RETURNS AND REPAIRS POLICY
For all returns please complete the Returns Form:
At Codelocks we pride ourselves on our Customer Service, and high level of technical support. If you suspect the lock is faulty, in the first instance we would advise customers to contact us, as most technical / fitting issues can be resolved over the phone.
We offer a limited lifetime repair service. Providing the lock is still being manufactured we will endeavour to repair any Codelocks product, no matter how old the lock is.
There may be a small cost for the repair for any locks outside of the warranty period - see Codelocks warranties below.
In line with the Consumer Rights Act you are entitled to a full refund if the item you received is faulty, and this is reported to us within 30 days of the purchase date. We would like the opportunity to fix the problem, or replace the lock for you, and can even arrange for a replacement lock to be shipped. However, if you prefer a full refund, this will be arranged.
If the lock was purchased over 30 days ago, and the problem cannot be resolved over the phone the item will need to be returned to Codelocks for assessment by our technical staff.
Should the fault with the returned product be due to a manufacturing fault then it will be repaired, serviced or replaced free of charge. We do reserve the right to charge for a repair if the failure is a result of a poor install, or misuse/abuse.
RETURNING YOUR LOCK FOR REPAIR
Most issues relating to Codelock products can be resolved with a quick telephone call or email to our Customer Services team.
We offer a full repairs service for all our products. Products still in warranty will be repaired free of charge*. For products out of warranty or where repair is required due to misuse, abuse or poor fitting are charged at £16.50+VAT (excluding parts) per lock.
A full range of spares is available in the spares section of our website. Orders placed before 15:30 are dispatched same day.
Returning your lock for repair
ITEM NO LONGER REQUIRED
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund or replacement on all goods returned to us within 14 working days of receipt, provided the goods are in a saleable condition, and in their original, undamaged packaging.
Please note – we always advise to contact us if you are unsure of what lock to buy.
ITEM NOT RECEIVED
All orders placed before 4pm are shipped for a next working day delivery within mainland UK.
A claim for non-delivery of goods must be made within 7 days of the shipping/invoice date.
* Faults caused by misuse, abuse and/or poor fitting are not covered by the guarantees.
Please note Business to Business returns will incur a 25% restocking charge.
Codelocks cannot authorise compensation or refund for time, labour, or associated costs in the removal and return of a problem lock.