Frequently Asked Questions

Got a question? We're here to help! Browse our most frequently asked questions below using the drop down categories.

If you can't find the information you need in below please get in contact or visit our support site.

Browse our Glossary here to define common phrases and industry terminology associated with Codelocks products and components.

 

With such an array of lock options available, how do you decide which is the most suitable for your application? By answering some simple questions to determine your requirements, e.g. how frequently the code needs to be changed, how regularly the door will be in use, whether you require a fire rated lock etc. - it can narrow down the choice of locks from over one hundred variants to just two or three models. Whether it be an installation at home, in healthcare, educational, commercial or residential environments, if you have a door, we have a lock for you.

For more information on specifying the correct lock for your application, contact Codelocks Customer Services.

 

Push button locks are often bought to replace locks with keys. Key management can be a major concern for facility or estates managers looking after large public buildings, like hospitals or universities, for example, where you have large numbers of people constantly moving around. Keys inevitably get lost or stolen, so new keys have to be issued and locks have to be changed, which takes time and money to manage on a large scale. Push button door locks do away with the need for keys.

 

Before purchasing a lock, it is worthwhile examining where and how it will be used and what features it should have. Entry level locks are suitable for light volumes of traffic, whereas heavy duty locks are more robust and are designed for higher volumes. Push button locks are available in a number of different finishes, such as stainless steel or polished brass and have either knob or lever handles.

Some locks have a Back to Back facility, where the push button digits are on both sides of the door. Key override, which allows the use of one key to access multiple locks, is a useful function where facilities managers or maintenance personnel need regular access in a building that has many locks all with different combinations.

 

There are many different types of push button lock available to suit a variety of access control needs. Push button locks are either mechanically or electronically operated and can be used as primary locks on internal and external doors. The locks can be fitted to most types of door, including aluminium, wood, even glass. There are push button locks that can be easily fitted in place of existing key cam locks supplied as standard on a wide range of lockers, cabinets and cupboards. The locks enable the user to implement a quick and cost-effective solution to the problem of unauthorised access and can be fitted as and when needed, one door at a time.

 

No maintenance of the working parts is necessary. DO NOT oil. To maintain the finish the lock should be cleaned regularly with a soft cloth. A silicone spray or similar should be used to provide a protective film against grit and grime. Oil based sprays such as WD-40 should not be used.

 

Mechanical Locks

Codelocks offer a limited lifetime guarantee, any of our mechanical locks will be repaired, serviced or replaced free of charge if they develop a manufacturing fault.*

Electronic Locks

Codelocks offer a 2 year guarantee on all electronic locks.*

 

Click here for more information

 

* Faults caused by misuse, abuse and/or poor fitting are not covered by the guarantees.

** Codelocks cannot be responsible for any damage caused during transportation and recommend that you use suitable packaging such has bubble plastic, corrugated cardboard, etc.

Please note Business to Business returns will incur a 25% restocking charge.

Codelocks cannot authorise compensation or refund for time, labour, or associated costs in the removal and return of a problem lock.

 

All of the information and instructions for your lock can be found in our support website.

 

Mechanical push button locks offer a large amount of code choices, from 511 unique code combinations on the CL50 to 8,191 on the CL200, CL400 and CL600 ranges. Mechanical locks only allow each digit to be used once so, for example, the code 2244 could not be used.

 

Regular code changes will ensure that the locks remain an effective tool for restricting access. Codes should also be changed whenever it is felt that security has been compromised. Most mechanical push button locks have to be removed from the door before the code can be changed which takes around 10 minutes to complete. Codes on electronic push button locks can be changed while the lock is on the door which takes only a few seconds.

Our leading mechanical lock, the CL600, features quick change, it is one of the only mechanical locks that allows a code change without the lock being removed from the door.

 

This is a measurement of the latch taken from the door edge to the centre of the hole the spindle passes through. Our standard latch has a 60mm Backset. A 70mm Backset is available for all models, with a shorter 50mm option available for the CL100 and CL200 series only.

 

Click here

 

An example where Code Free Access might be used is in a science lab at a university. Staff could open the lab in the morning by entering the code and then put the lock into Code Free Mode so that the students can come and go during the day.  At lunchtime or at the end of the day access to the lab can once again be restricted.

Code Free Access, which is also known as Hold Open or Passage Mode is useful when you need to restrict access to a sensitive area out of hours, while allowing free movement without the need to enter a code during the day.

 

This depends on the model of lock in question.

The CL400, CL500 and CL600 series with the Code Free option are marked with a ‘Dot’ button on the bottom left of the keypad. If you have this version press the C button and enter your code, followed by a press of the bottom left ‘Dot’ button. Turn the handle fully and let go. The code will now be retained in the lock and the handle is free to turn without having to enter the code.

To exit Code Free Mode, the bottom left ‘Dot’ button should be pressed, and followed with a firm press of the C button. The keypad will now require the correct code input for access.

The CL155, CL160 and CL255 can be set into Hold Open Function by turning the inside lever and sliding the snib across. This will physically retain the latch inside the door for as long as required. When you need to secure the door simply push the snib button back, this will spring the internal lever back and release the latch bolt.

 

Our standard range will not work with multipoint locking if the multipoint bolts or hooks are activated by lifting the lever handle. However, if the bolts are activated by winding the key (not lifting the lever handle) then our CL500 could be considered.

The following points need to be checked to confirm suitability;

  • The spindle hole for the latch must be 8mm square.
  • There must be a hole 22mm below the spindle hole.

 

The latch must retract after the lever handle has been rotated 30 degrees or more and be lightly sprung. Heavily sprung latches can place stress onto the clutch in our lever handle locks which will then cause the clutch to slip. Provided the above points are checked and pass, the CL500 can be used with the current locking system.

 

The spindles included are the longest we offer, however is possible to source a longer spindle for our electronic panic locks, the CL5000 Panic Kit and CL5510 Panic Kit, as they both use a standard 8mm square floating spindle. 

 

Our mortice locks have been tested on 30 and 60 minute timber fire doors in accordance with BS EN 1634-1:2008. 

In the US our CL600 and CL5000 range have been tested to a UL/ULC Fire Rating 3 hour standard. 

 

We have adaptor kits available to suit the CL500 and CL600 series. These are included as standard with our CL500/CL505 and CL600/CL605. We can also supply these separately if required.

 

We stock longer fixing bolts and spindles for the mechanical range, with the exception of the panic kit range. The CL460 series longer fixings will also include longer pin plates for the front and back plates. We can supply longer fixings and spindles for the CL2000 series.  For longer fixing bolts for the CL4000 and CL5000 series, a longer 8mm square spindle will need to be sourced elsewhere.

 

The spindle is not full connected to the front keypad. Remove the lock from the door making sure the spindle has the spring fitted and is located all the way into the back of the keypad.

 

The key being used is not the correct key for the cylinder. Try another key.

 

If you have a CL600 series the lock may still have the rubber transport plug inserted into the spindle hole. This will need to be removed prior to installing, and before setting the code.

If you have the CL460 series the key may have been rotated before it was installed. This can misalign the gear cogs in the back of the keypad. These cogs will need to be re-aligned first, ensuring there is a straight line through all gears, the lock can then be fitted to the door before the key override can be tested.

 

If you lift the handle and it stays in its position there is nothing wrong with the lock, the lever handle has been forced. Our lever handle locks have a clutch installed inside the keypad which is designed to slip if the handle is forced. If the handle drops back down this indicates the lever return spring is broken.

It is possible to arrange for replacement lever return springs to be sent to site, most are very easy to fit and instructions are available. These are available to order via this link.

 

If the latch works out of the door this indicates that there is an installation problem. Firstly, check that the spindle is not too long for the door thickness. If it is too long the latch will stick. Trim the spindle to suit the door.

The second thing to check is that the mortice inside the door is opened up sufficiently enough to allow the cam inside the latch barrel to move unobstructed. If the mortice is tight it can trap the mechanism in the latch causing the bolt to stick. However, if the latch continues to stick when removed from the door the problem is with the latch.

Please contact our customer services team who will be happy to assist.

 

If the lock was working fine, and the code has just been changed and is not working, something has gone wrong during the code change process. This may have caused damage to the lock and it will need to be returned for inspection or repair.

Information on returning locks, including a copy of our returns form can be found here.

 

The C button must be treated as part of the code and pressed each time before entering the code. If the C button has not been pressed it is possible to be left locked out. Try the code again, pressing the C button first.

 

If the handle turns it is possible that the spindle has disconnected from the front plate or the latch is damaged or misaligned. 

If the deadlocking plunger is entering the strike plate it will put the latch in bind, and prevent the latch from being retracted. If there is no other way of gaining entry a locksmith will need to be called out.

Please contact our customer services team who will be happy to assist.

 

If the knob or lever doesn’t turn after the code is entered it could be that the coded tumblers are not clicking and locking in position.

Please contact our customer services team who will be happy to assist.  Once access has been gained the lock will need to be removed and returned to Codelocks for inspection and repair.

 

If the lock was working fine, and the code has just been changed and is now not working, something has gone wrong during the code change process. This may have caused damage to the lock and it will need to be returned for inspection and repair.

Information on returning the lock, including a copy of our returns form can be found here.

 

This is normal. The bottom left button with the • indicates that you have the Code Free Access option. If the code is input followed by pressing the • button, the code will be kept in the lock and the lever handle will turn without needing to enter the code. When you want to lock the door again you need to press the • button followed by the C button. The lock will then be back in code mode.

 

Codelocks Electronic Locks can hold:

  • 8 digit Master Code
  • 8 digit Sub-Master Code
  • 4, 5 or 6 digits long User Codes (Up to 80)

 

Codelocks Electronic Smart Locks can hold:

  • 8 digit Master Code
  • 8 digit Sub-Master Code
  • 6 digit time-sensitive NetCode® (Unlimited)
  • 4 digit User Codes (up to 100)

 

In addition to this Smart Locks can also have 100 Phone Clients and 150 Smart Card Clients.

 

A Master Code can be changed by carrying out a factory reset, this requires access to the batteries at the back of the lock and would revert to the original default factory Master Code. The only other way it could be changed would be if the person attempting to access the lock already had the existing Master Code.

 

We recommenced using 1.5v Alkaline batteries which are ideally a premium brand over a cheaper alternative. The higher the battery capability (mAh), the greater the battery life.

 

Standalone electronic locks require either AA, AAA or N cell (Glass door locks only) batteries. How long the batteries will last will depend on the frequency of use. For example, an entry level electronic push button door lock will run approximately 80,000 operations on two AA batteries, a more advanced electronic model will require four AA batteries giving it over 200,000 operations.

The batteries are housed within the back plate and are accessible by removing the battery cover held in place with a small screw or Allen bolt. As there is no need to remove the lock from the door, it only takes a minute or so to change the batteries.

 

Electronic push button locks can be connected to a building’s alarm system so that the lock automatically opens and be used without a without the code in an emergency situation. This is often a requirement in public buildings, for example in hospitals so that rooms can be quickly checked for occupancy in the event of an emergency.

Electronic locks can also be connected to a release button so that staff to let in visitors without going to the door. This feature can be useful in an office reception that uses an intercom system on the front door.

 

Yes. Your Master Code will revert to the default factory code.

 

Enter the following sequence: #Master Code 08 . The code will now be retained in the lock and the handle is free to turn without having to enter the code.

To exit Code Free Mode, enter the following sequence: #Master Code 09 . The keypad will now require the correct code input for access.

 

The spindle is not full connected to the front keypad. Remove the lock from the door making sure the spindle has the spring fitted and is located all the way into the back of the keypad.

 

The key being used is not the correct key for the cylinder. Try another key.

 

If the latch works fine out of the door and is not sticking, this indicates there is an installation problem. Firstly, check that the spindle is not too long for the door thickness. If it is too long the latch will stick, trim the spindle to suit the door. This is detailed in the installation instructions for the CL2000 series. It should not be necessary to trim the spindles used in the CL4000 and CL5000 series.

The next point to check is that the mortice for the latch inside the door is opened up sufficiently enough to allow the cam inside the latch barrel to move unobstructed. If the mortice is tight it can trap the mechanism in the latch, causing the bolt to stick.

However, if the latch continues to stick when removed from the door the problem is with the latch.

Please contact customer services who will be happy to assist.

 

Lift the lever handle back up to the hozitontal position and let go, if the handle drops back down it indicates the lever return spring is broken. It is possible to arrange for replacement lever return springs to be sent to site with most being a very easy fit, instructions are available. These can be ordered directly via our website.

 

A red LED indicates the code is not known, has been changed, erased, or has been set within a different date and time range.

 

A blue LED indicates the code is valid and has been recognised. If the lever turns and you cannot get in, the problem could be due to an incorrect installation or potentially a fault with the motor or clutch. Access can be gained by using the key.

Once the door has been opened the lock will need to be removed from the door to carry out an operations check, this test will identify if the problem is with the lock, or caused by misalignment through an installation error. The operations check can be found in the original installation instructions.

Please contact our customer services who will be happy to run through this test with you.

 

The lock may be in Code Free Mode. It is possible to set the lock into Code Free Mode via programming, this will leave the lock in an open state without the need to enter a code to gain access. To put the lock back into code mode simply enter # then the Master Code followed by 09.

Alternatively, the lock may have been set with the key, to revert back into code mode the key needs to be turned anti-clockwise, and back again to reset. If after trying the above the lock remains open, the lock will need to be removed from the door to carry out an operations check, this test will identify if the problem is with the lock or caused by misalignment through an installation error.

Please contact customer services who will be happy to run through this test with you.

 

If the red LED flashes three times after a code has been entered and before the blue LED, this indicates the batteries are running low. The batteries should be changed as soon as possible.

The lock has a non-volatile memory so all codes will be remembered when the batteries are swapped over. The only exception to this is the CL5010 Audit Trail which will need the date and time to be set again, this is detailed under program 16 in the CL5010 Audit Trail programming guide.

 

There is a power issue, potentially caused by a loose connection. The lock should be removed from the door and the power cable inspected and re-connected.

 

If you have a KL1000 NetCode (also known as the KL1060 or KL1060C2) you will need to create an account on our Codelocks Connect Portal.

Once the account has been created you can add your lock, this will involve inputting a programming sequence into the lock when prompted. As soon as this is done you can generate a NetCode from the portal.

 

The cam is catching on the keep or door frame. This can happen if an incorrect cam has been chosen for your door type, or if the cam has taken an impact and bent slightly.

This can be corrected by removing the cam and replacing it, or by slightly bending the cam back into its original position so it no longer catches. There should be a bit of play when pushing or pulling on the door with the turn knob in the rest position.

 

If the batteries are flat, the KL1000 range has been designed so that an external PP3 battery can be placed against the contact points surrounding the blue and red LEDs. This will power up the lock so it can be opened in order to replace the batteries.

  1. Place the contact points of the PP3 battery against the content points surrounding the blue and red LEDs.
  2. The positive + PP3 terminal against the red LED contact point and the negative - PP3 terminal against the blue LED. We sell a battery override tool to make this step a little easier. 
  3. Enter the Master Code.
  4. The motor will withdraw the locking pin allowing the lock to be opened.
  5. Fit new batteries by removing the upper fixing bolt and swinging the lock over the edge of the door.
  6. Refit the lock.

Note: If the power level of the lock falls too low, both the blue and red LEDs may flash continuously after the batteries have been replaced. If this occurs, you will need to reset the lock and if previously registered on the Codelocks Connect Portal, re-initialise the lock (instructions for re-initialisation are displayed on the lock details page of the portal).

 

If the red LED flashes after entering the code, it has not been recognised. Try another code or enter the Master Code to gain access. The Master Code will normally be held by management or staff responsible for the building.

If the blue LED flashes after entering the code and does not open, the problem may be because the cam inside the locker or cabinet is in bind against the keep or frame. Apply firm pressure on the door face and attempt the code agan. Once access is gained the cam needs to be re-adjusted to prevent the bind happening again. This can be done easily by applying pressure to the cam with a set of pliers to bend it back into shape.

If there are no flashes the batteries have been exhausted, to gain access you will need a 9v PP3 battery.

  1. Position the positive terminal of the battery against the red LED and the negative terminal against the blue LED.
  2. Once contact has been made, the blue and red LEDs will flash and the lock will take the power from the PP3 battery. We sell a battery override tool to make this step a little easier. 
  3. Now enter a valid Master Code to open the lock.
  4. Once access has been gained the lock can be removed from the door and new batteries fitted.

 

The Master Code will always erase the User Code, to unlock when the lock is locked with a User Code a Technican Code will need to be used. The Technician Code can be used to open lockers without forgetting the User Code and leaving the locker vulnerable. How to program a Technician Code can be found in the lock's programming and operating instructions. 

Copies of all KitLock programming guides can be found here.

 

The lock is programmed into Public Use, if you want the lock to unlock when you input your User Code and then re-lock after 4 seconds, you will need to program the lock into the Private Use Function using program 26.  The lock will then go into Private Use with a default User Code of 2244.

See your programming and operation instructions for more detail.

 

The lock must be programmed quickly without hesitating, if you pause for a second the lock will reset and you will need to start the process again. Writing the sequence down for reference can make it easier to input. Try again without pausing and you will be able to make the required change.

 

The batteries are running low and require replacement as soon as possible. Remove the top fixing bolt on the inside of the door and slide the top of the lock over to the side. Remove the batteries and fit two new AAA cells.

 

The batteries are almost exhausted and the lock is losing functionality with insufficient power to drive the motor. To gain access you will need a 9v PP3 battery and to wait until the batteries have been completely exhausted before the battery override can be accepted.

  1. Position the positive terminal of the battery against the red LED and the negative terminal against the blue LED.
  2. Once contact has been made, the blue and red LEDs will flash and the lock will take the power from the PP3 battery. We sell a battery override tool to make this step a little easier. 
  3. Now enter a valid Master Code to open the lock.
  4. Once access has been gained the lock can be removed from the door and new batteries fitted.

 

A NetCode can start on the hour with a minimum duration of an hour time period. Should you require it, there is an option to have a 15 minute grace period on either end of it's access period.

 

Important Notes: Please note you cannot run two modes at the same time (standard mode is the only exception). This means you cannot have Standard mode and Rental mode enabled at the same time. If you have generated a standard NetCode and then change the mode to Rental and sync the app, the standard NetCode will no longer function as that mode is no longer available.

If you change the NetCode mode on the lock, this will only change the NetCode mode. This means the Master Code, settings and any existing phone clients or code clients will not be affected.

By changing the mode via the lock (KL1000 NetCode), this will not affect NetCode generation via the Codelocks Connect Portal, the customer service team who are using the portal need to be made aware of any mode changes. This is so they do not issue a Standard code when Rental mode is enabled.

 

Standard Mode (Multi Use)

This mode allows you to create a NetCode lasting between 1 to 12 hours, and 1 to 7 days.  You can use this code multiple times within the set duration.

Standard Mode (Single Use)

This mode allows you to create a NetCode lasting between 1 to 12 hours, and 1 to 7 days. You can only use this code once within the set duration.

Rental 1 - 21 Day (ACC)

This mode allows you to create a NetCode duration between 1 and 21 days which can be used multiple times. The NetCode must be validated, this is done by inputting the NetCode into the lock within 24 hours of its set start date.

Pre 2018 Models ONLY: A NetCode with a 1 day duration can start on the hour, for example from 17:00 Monday to 17:00 Tuesday. However, all other durations (2 days and upwards) must start at 00:00 on the first day of its duration.

Rental Max 365 Days (URM)

This mode allows you to create a NetCode which will last for 365 days and can be used multiple times. This feature includes Block Previous NetCode by default, this withdraws access from the previous NetCode used so only one NetCode is usable at a time. It also allows you to set your own validation period which can be anywhere between 1 to 12 hours, or 1 to 7 days.

End Date Mode (KL1060C2 Only)

This mode will allow you to set a NetCode to finish at a specific time and date within the next 365 days.

Note: It is not possible to use both this mode and another (e.g. ACC mode), only one-hour standard multi use can be used in conjunction with this.

Note: Just as with Rental 365 mode, the Block Previous NetCode feature is turned on by default.

24 Hour Mode (KL1060C2 Only)

Use this mode to set a NetCode to start at any hour of the day with a duration of 24 hours.

 

Standard Mode (Single Use)

This mode allows you to create a NetCode® duration between 1 to 12 hours and 1 to 7 days. You can only use this code once within the set duration.

Standard Mode (Multi Use)

This mode allows you to create a NetCode durations between 1 to 12 hours and 1 to 7 days. You can use this code multiple times within the set duration.

Unlimited Rental Mode (URM)

This mode allows you to create a NetCode with an unlimited duration. You can use this code multiple times within the set duration. This feature includes Block Previous NetCode by default (see ACC mode for more). This mode allows you to set your own validation period as the NetCode permits access indefinitely. Validation durations can be anywhere between 1 to 12 hours or 1 to 7 days.

Rental 1 - 21 Day (ACC)

This mode allows you to create a NetCode duration between 1 and 21 days. You can use this code multiple times within the set duration. The NetCode created must be validated, this is done by inputting the NetCode into the lock within 24 hours of its set start time and date.

Scenario: A four day NetCode is due to start on the 1st July, this code will need to be validated between 00:00 and 23.59 on the 1st July. This feature includes Block Previous NetCode by default.

Scenario: Three NetCodes are generated. The first is used successfully for either the whole duration of the access period or up until the second code is input (whichever comes first). Now the second code has been used, the first will no longer permit access. Then the third code is used, this prevents the second being used for access.

 

This is because the lock is currently not set up to allow NetCode access. To fix this, go into the lock's settings in the K3 Connect App, tick the box next to NetCode and then synchronise the lock to implement the changes.

 

This is a feature that needs to be activated on the lock before it can be used. To activate this, go into the lock's settings in the K3 Connect App, go to NetCode® Features then Modes and select URM mode before synchronising the lock to implement the changes.

 

Yes, but only if it has been registered to each individual lock using the K3 Connect App.

 

The K3 Connect App is optimised for smartphone use only, it will function on an Android tablet or iPad but not all features will be available.

 

There can only be one administrator K3 Connect account, however, it is possible to add another user as an administrator or associated user with restricted access via the Codelocks Connect Portal.

 

4.3 and upwards on Android devices iOS 10.0 and upwards for iOS devices.

 

The DIN number will depend on the model of Smart Lock you have purchased. If you have any of the CL5500 series locks the DIN number is CL5510. If you have a CL4500 series lock the DIN number is CL4510. The DIN number is case sensitive and must be entered in capitals, without any spaces.

 

Setup mode requires you to enter the Master Code followed by 00 1.

Example:  #12345678 00 • •

 

It is important to make sure you have the latest version of the firmware installed on your lock. We make changes or add updated functions to the lock where necessary, and to ensure that you have the latest version it is necessary to update the firmware. You will need to be within Bluetooth range of the lock to do this, follow the prompts to update your lock.

 

A NetCode® can be generated using the Codelocks Connect Portal and then sent via SMS to a mobile device, this number would not need to be in the whitelist. However, if a number would like to request a NetCode via SMS (this can be done by texting a lock identifier code to a specific number), they would need to be in the whitelist.

 

To do this first go to your smartphone's settings and turn off all time related automatic updates, then set the time zone to where the lock will be physically located.

Add the lock to the app and check the lock's info page to make sure it has the required time zone. You can now revert your smartphone settings back to your current location. Finally go back to the K3 Connect App and make sure that the lock's time zone is still the same.

Note: Always carry out all changes which require synchronisation before installing the lock in the other location as these cannot be changed remotely.

 

Has a Code Free period been set up in the app?

It is possible to set the lock into Code Free Mode via the K3 Connect App, this will leave the lock free to open without the code for a set time period. To revert the lock back to code mode, open the K3 Connect App, swipe left on the lock and select parameters, all Code Free periods are located in here and can be deactivated if required. Alternatively, the lock may have been set with the key, to revert back the key needs to be turned anti-clockwise and back again to reset.

If after trying the above the lock remains open, the lock will need to be removed from the door to carry out an operations check, this test will identify if the problem is with the lock or caused by misalignment through an installation error.

Please contact customer services who will be happy to run through this test with you.

 

If the lock is not syncing it maybe because the master code entered has timed out before the App started searching for the lock. The DIN number must be entered into the App first followed by a name for the lock. Once this has been done the master code should be entered followed by 00 1, immediately after entering 00 1 tap on the ‘Tick' in the top right-hand corner. The app should display it's progress until completed.

 

One of two things are happening, either the batteries are starting to run low and should be changed as soon as convenient, or one battery has been installed the wrong way round, leaving the lock operating with low power.

 

Codelocks Smart Locks will only accept MIFARE™ cards. There are several versions that are compatible, Classic, DESfire® or Ultralight®, and can be used in a card, fob, or wristband format.

MIFARE™ cards, fobs, stickers and wristbands are available to order directly from Codelocks.

 

If the keypad flashes red the NetCode is not valid. There may be a problem with the date and time range the NetCode has been set for, if you are trying the code outside of its set time and date range it will not work. Try requesting another NetCode set within the date and time range required.

If the NetCode still does not work, check that the lock is set to the correct mode. See our NetCode Explained page for information.

 

If you can see the lock but are unable to unlock it by tapping on the lock icon, please turn off and on your Bluetooth and restart your device. If you are a phone client and are unable to unlock, talk to your administrator, they may have suspended your access.

 

Coded entry removes the risk and expense of multiple, lost or stolen keys being in circulation. If there are a large number of people that use the cabinet, access will need to be controlled and changed regularly. With a coded lock, the combination can be changed easily.

 

Full programming and operating instructions for the lock will be included in the information pack provided with your cabinet.

Should you require further assistance please visit our support website or contact our customer services.

 

Yes. Cabinets that have Key Bypass lock models installed are available as Keyed Alike at an extra charge.

Please contact us so we can accommodate your request.

 

Due to the wide variety of wall conditions that the cabinets may be installed on, along with the weight of the cabinet (incl. keys and padlocks), users will need to supply the proper installation fasteners for their situation.

 

Your cabinet will arrive fully assembled.

 

An installation advice slip is provided with your cabinet. A printable and downloadable PDF version of this advice slip is available in our support website.

 

Your cabinet will arrive with your chosen locking device already installed.

 

Most cabinets are available from stock dependent on your chosen configuration. Please get in touch to confirm availability of your chosen model.

 

This is dependent on the type of key that is being stored. If used correctly, you can store several keys on one hook without any problems. For larger key bunches we recommend the Padlock/Bunches cabinets that come with wider spaced and longer hooks.

 

Yes, there are cabinets designed to house bunches of keys. We recommend using the Padlock/Bunches cabinets that come with wider spaced and longer hooks.

 

Locks are installed with factory default codes as stated on the code card provided with your cabinet. It is recommended that you change this code after installing your cabinet.

If you’ve forgotten your code please contact our customer services.

 

 
 
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